What We Look For In Our Reviews – Part 3

The quality of the flight simulation experience is much more than the flight simulator hardware and software itself. These aspects of course do make a real difference in whether a customer enjoys the experience and believes they are receiving value for money. But we believe the non-tanglible aspects, like most businesses, will often set a venue apart from its competition.

If I can use my personal experience with our friends at Delta 5 as an example this will perhaps best illustrate what we notice and take note of in our reviews. Right from first contact with Delta 5 our experience with them was nothing but positive and their engagement was consistently good. Both in written and in-person their manner was professional and yet friendly and warm. They built a positive atmosphere in our dealings and went beyond what many venues will give us in terms of time and information.

We see this approach continues in their offerings to the customer, the accommodation of guests at their venue, their very reasonable pricing – often referred to as the “soft-sell”.