The Emirates simulator is located on the second floor of the large and busy Dubai Mall, and is an impressive sight. It is not specifically signed, but there are many electronic information points around the mall where it is possible to check your location and obtain directions. As you might imagine, access to the Dubai Mall is simple and plentiful, whether by car or by metro. There is ample parking. The Mall has a huge amount of other attractions and shopping inside, so whilst the simulator may not be the primary attraction for a specific trip, it can be worth being part of a longer visit to the Mall.
A small reception area is roped off at the rear of the simulator with a reception desk and three economy airliner seats – these are arranged away from the back of the simulator and set perpendicular to the flight deck, rendering them unsuitable for spectating. The area just behind the pilots is not enclosed so spectators can stand directly behind and watch – so too can anyone passing by in the Mall, no pressure!
The simulator is very much geared towards bookings being made online, and there is an online calendar so you can select the date and time for either 15/30/60 minute slots. At AED 350 (about £75) for 30 minutes and AED 650 (about £140) for 60 minutes this puts the Emirates simulator in the price range of fully functional and much more advanced fixed based simulators. For a fun, entertainment simulator, this venue is quite expensive.
There is no briefing area and sessions begin in the simulator itself. There isn’t any time allocated before your timed session for a briefing, and we noted that bookings are arranged directly after one another with no flex. We imagine this is due to demand as it is a prominent and busy venue, but in the case of any technical issues, there is no ability to allow sessions to overrun or faults fixed before the next session starts.
When considering customers with reduced mobility or special needs, the venue is ideally located and very accessible. Shopping mall functionality helps considerably with plenty of lifts and escalators, and no steps or access issues to the venue. However, once inside the simulator, the natural reduced space means access to the seats and flight deck may be an issue.