The simulator is located within a popular flying school (Westair) at Blackpool Airport, which has a very busy general aviation scene. We like airport locations as it adds to the excitement and realism of the whole experience, and immerses the customer in the wider world of aviation. We feel the signage could be more prominent for simulator customers, as it wasn’t apparent at first that the simulator venue was housed within Westair. There are also a couple of large Westair hangars along the main road that could lead you to the wrong location. Parking is easy and plentiful.
Once inside there is a large lounge/kitchen area just past reception and a few classrooms for the all important pre-flight briefing to be delivered (custom video also shown as part of the experience). There is plenty of room for spectators, both at the venue and within the simulator, which has an area of airline seats behind the simulator, ensuring everyone is part of the experience. When considering customers with special needs or reduced mobility, the company states they’re happy to talk in advance or even host a pre-visit should it be required to assess any requirements and will try their best to accommodate everyone. However, the size and raised setting of the simulator, plus the amount of steps required to ascend to the upper floor where the simulator is located would be a significant challenge for someone with reduced mobility.
Booking is via the website, email, telephone or even facebook and the staff attempt to keep wait/reply times to a minimum. Flight time equals voucher time meaning you get the full time you paid for, plus it’s been known for the sessions to overrun a little should there be a free session directly afterwards – the emphasis is definitely on maximising the enjoyment of the experience. They have a loyalty scheme in the form of a logbook, which leads to the simulator being hired to the user at a dry (no-instructor) rate once a certain level of competence is achieved and observed. ‘Flights’ are filmed free of charge and customers are encouraged to bring a memory stick (or one can be bought at a very reasonable price) to receive the videos and take them away at the end of the session.
Another point worthy of mention is their Future Pilot scheme aimed at young learners between the ages of twelve and seventeen during school holidays. The course improves teamwork, develops confidence, raises aspirations and teaches other relevant aviation skills/knowledge. It culminates in a full un-aided sector flown by the future pilots while family and friends are invited to spectate. It’s worth mentioning this is heavily subsidised by the venue as part of an investment in the local community youth.
